Customer Service Representative

Minimum Requirements:

• At least 6 months’ experience in a customer service 
• Grade 12 / Matric certificate 
• Basic computer literacy (MS Office, email, and data capturing)

Skills & Competencies:

• Strong verbal and written communication skills
• Good problem-solving ability and attention to detail
• Ability to handle customer queries, complaints, and requests professionally
• Strong interpersonal skills and ability to work well with a team
• Good time management and ability to multitask
• Ability to remain calm under pressure

Key Responsibilities:

• Respond to customer inquiries via phone, email
• Resolve customer complaints in a professional and timely manner
• Process orders, returns, and customer requests accurately
• Maintain customer records and update systems
• Provide product or service information to customers
• Escalate complex issues to the relevant department when necessary

Additional Requirements:

• Willingness to learn and adapt in a fast-paced environment
• Professional attitude and strong work ethic
• Punctual and reliable