1. General Policy
We enforce a No Exchange and No Return Policy for all products sold, including but not limited to:
● Herbal medicines
● Crystal bracelets
● Incense sticks
● Copper items
● Other jewelry items
This policy applies regardless of the time elapsed since purchase, even if the product is returned within minutes of leaving the store.
2. Policy Rationale
2.1 Health and Safety Standards Herbal medicines and consumables must adhere to strict health and safety protocols. Once they leave our control, we cannot guarantee proper storage or handling, and therefore cannot accept them back.
2.2 Quality Assurance Commitment We maintain rigorous quality standards. Accepting returns would compromise both customer trust and product integrity.
2.3 Regulatory Compliance Health and safety regulations prohibit us from reselling or redistributing products once they have been handled outside our controlled environment.
3. Policy Exceptions
This policy strictly prohibits exchanges or returns under any circumstances, with the following only exception:
● Fresh Juices:
○ An exchange will only be accepted if the lid/seal is intact and the product has not been opened.
○ The customer must return within the same day 5–10 minutes after purchase and leaving the store.
○ Any juice returned outside of this timeframe or with a broken seal will not be accepted under any circumstances.
No other products qualify for exchange or return.
4. Customer Responsibilities
4.1 Pre-Purchase Customers must review product information and ask questions before purchasing. Our staff are available to provide guidance.
4.2 At Point of Sale Customers must inspect their products at the counter before leaving. Once the purchase is complete, no further claims for exchanges or returns will be entertained, other than the exception noted above.
5. Defective or Damaged Products
If a customer believes they received a defective or damaged product, they must:
● Notify the store manager or customer service team immediately (same day of purchase).
● Provide evidence (photos if applicable).
While refunds, exchanges, or returns are not permitted, the matter will be investigated, and corrective measures may be taken within the limits of this policy.
6. Complaint Escalation Process
Unresolved issues may be escalated to our Customer Relations Department at +27 10 006 7261 or complaints@seamossafrica.com
7. Policy Communication
● This policy is displayed in all store locations and on our website.
● Customers are informed at the point of sale.
● A printed summary is included with each receipt.
By completing a purchase, customers acknowledge and accept this Exchange and Return Policy.
For further assistance, please contact our customer support team at +27100067261 email info@seamossafrica.co.za.